AI support automation for SMM panels.
PanelPilot puts your SMM panel support on autopilot. It reads every ticket, works out what the customer actually needs, verifies the order on your panel, and handles refills, cancels and speed-ups — day and night, in any language.
No card required · live in under 5 minutes
Everything SMM panel support needs, handled for you
The four requests that fill every SMM panel queue — refills, cancels, speed-ups and order status — answered automatically, each one verified against the real order on your panel before anything is sent. See every feature.
Built around the way PerfectPanel owners actually work — so the busywork disappears and nothing slips through.
Intent classification
Reads each message and decides instantly whether it's a refill, cancel, speed-up, or a general question — no keyword rules, works in any language.
Verified refills
Checks the live follower or view count before acting. A real drop gets sent to the provider; no drop, and the customer gets told why — so you never over-refill.
Cancel logic
Resolves cancels by order state automatically — completed orders are explained, partials are made clear, and pending ones go straight to the provider.
Smart dispatch
Forwards each request to the right provider over Telegram bot, userbot, or WhatsApp — with per-provider routing and automatic fallback.
Follow-up tracking
Watches every dispatched request and nudges the provider again if it isn't resolved in time. Nothing gets quietly forgotten.
Telegram customer bot
Customers can open requests in a Telegram group exactly like panel tickets — and PanelPilot handles them the same way, end to end.
Bulk service tracker
Scan hundreds of completed orders at once for drops, export to a spreadsheet, and auto-send the real refills to providers in one pass.
WhatsApp dispatch
Connect a WhatsApp account and route provider requests through WhatsApp groups, with replies monitored and read back automatically.
Isolated workspaces
Every panel runs in its own sealed space — separate data, keys, and config. Your operation never mixes with anyone else's.
Channel Auto-Poster ADD-ON
Publishes your latest services to your Telegram channel automatically the moment your panel changes — new categories, price updates, and re-activations, beautifully formatted, 24/7.
How SMM panel support automation works
From a customer message to a resolved ticket in four moves, usually inside a second. Nothing is actioned until the order has been looked up and confirmed on your panel.
The same loop runs on every request, whether it lands on your panel or in a Telegram group.
Request lands
A customer opens a ticket on your PerfectPanel or messages your Telegram bot.
AI reads it
Intent is detected, the order ID is pulled out and validated against your panel — in any language.
Provider notified
The request is routed to the correct provider over their channel, then watched for a reply.
Customer updated
Once it's resolved, the customer gets a confirmation automatically. Minutes, not hours.
Works with PerfectPanel, Telegram and WhatsApp
PanelPilot connects to the SMM panel and the bots you already run. Nothing migrates, no plugin is installed, and your storefront is untouched. How the PerfectPanel integration works.
PerfectPanel
Connects through PerfectPanel's Admin API v2 — reads tickets, orders, and services, and can update order status right on your panel.
Telegram & WhatsApp
Customer bot, provider dispatch via bot or userbot, admin alerts, and multi-channel routing across both platforms.
Live count APIs
Verifies real counts on Instagram, YouTube, TikTok, X, Facebook, and Spotify before any refill is sent.
Language model engine
Handles classification, message analysis, and reading provider replies — fully language-agnostic.
Pay as you grow
One simple counter — tickets per month. Move from 300 to 1,500 tickets as you grow, with order tracking included at every step.
Five-minute setup
Paste your panel API key, add a Telegram token, scan a QR for WhatsApp. A guided wizard does the rest.
SMM panel automation pricing
Priced on the number of support tickets the AI resolves for you each month. Order tracking is free on every plan. Full pricing details.
One counter — tickets per month. Order tracking is included in every plan, and the higher the plan, the more often we re-check your orders. Pay annually and get 2 months free.
- AI auto-replies in any language
- Refill, cancel & speed-up detection
- Reply templates with auto-translate
- Order tracking — re-checks every 3 hours
- Panel + Telegram connection
- Everything in Starter
- Order tracking — re-checks every 90 minutes
- Automatic provider dispatch
- Everything in Growth
- Order tracking — re-checks every 30 minutes
- Multi-provider routing
- Channel Auto-Poster included — free
- Priority support
SMM panel support automation FAQ
It connects to your panel and Telegram, then reads each customer message, works out what they need — a refill, cancel, speed-up, or a general question — checks the order on your panel, and replies or acts on it. Most tickets are handled end to end without you stepping in.
It works with PerfectPanel through its Admin API v2, and talks to your customers on Telegram and WhatsApp. You keep your existing panel and bots — nothing has to move.
The AI reads the message in whatever language it arrives in, works out the intent, and extracts the order ID before acting — usually in under a second. Arabic, English, Spanish and the rest are understood natively, with no templates to translate.
It doesn't guess. If a message is ambiguous or an order can't be verified, the request is set aside instead of sent — it shows up under "needs review" on your dashboard so a human can step in within seconds.
It's included free on every plan. The system re-checks your active orders on a schedule — every 3 hours on Starter, 90 minutes on Growth, and 30 minutes on Pro — and alerts the customer automatically if an order drops or is cancelled. Tracking never touches your monthly ticket count.
An optional add-on that watches your panel and posts every change — new categories, price updates, re-activated services — straight to your Telegram channel, neatly formatted, around the clock. You can review each post first or let it publish automatically. It's $9/mo on any plan, and included free on Pro.
Yes, on Growth and Pro. When a cancel or refill comes in, it can forward the request to the right provider's Telegram group based on who supplied the order — with an optional backup group on Pro if the first send doesn't go through.
Plans are billed by the ticket: Free covers 20 a month, Starter is $29 for 300, Growth $79 for 800, and Pro $149 for 1,500. Pay monthly, or annually to get 2 months free (Starter $290, Growth $790, Pro $1,490 per year). The Channel Auto-Poster is a $9/mo add-on, free on Pro. Order tracking is free on every plan. Payment is in crypto — no card required.
Your panel key and bot tokens are stored privately to your account and used only to run your own automation — never shared or shown in messages. All panel and messaging calls go over secure HTTPS APIs.
Most panels are live in under five minutes, and nothing on your panel has to change. You'll add your panel API key and a Telegram bot token — WhatsApp is a quick QR scan — and a short wizard walks you through the rest.
Stop answering the same SMM panel ticket twice
Connect your panel, switch on autopilot, and hand the repetitive support work to PanelPilot.