Telegram support automation for SMM panels

Connect the Telegram bot you already run and let it answer order status, refills and cancels in seconds — then route what is left to your providers.

Turn your Telegram bot into a support agent

Telegram is where most SMM panel customers actually talk to their supplier, and it is where most panel owners lose their evenings. PanelPilot connects to the bot you already run — you paste its token, you keep the username, your customers notice nothing except that answers now arrive in seconds.

What it does in the chat

Every message the bot receives is read, classified and matched to an order on your panel. Order-status questions are answered with live counts. Refills and cancels are verified before anything is actioned. Anything the AI is not confident about is held for you rather than answered badly. Replies go back into the same Telegram thread, in the language the customer wrote in.

Provider groups

Telegram is also where you talk to your suppliers, and PanelPilot uses that. On Growth and Pro, a request that needs the provider — a stubborn refill, a speed-up — is posted into that provider's group automatically, attributed to the order it belongs to. Pro adds a fallback group, so a message that fails to deliver to the first destination is re-sent instead of disappearing. You stop being the middleman copying messages between two chat windows.

Channel Auto-Poster

The optional Auto-Poster publishes catalogue changes to your public Telegram channel: new services, price changes, items back in stock. Each post is formatted consistently and can be held for your review before it goes out. It is $9 a month and free on Pro.

Setup

1. Create a bot with BotFather, or use the one you already have.
2. Paste the token into PanelPilot. A test message confirms the connection before you go any further.
3. Optionally add your provider group IDs so dispatch knows where to send what.
4. Send yourself a test ticket and watch the whole path run end to end.

What stays manual

Deliberately: pricing disputes, anything involving a refund decision, and anything the model scores below your confidence threshold. Those land in the review queue with the original message and the matched order attached, so answering takes a few seconds rather than a search through chat history.