PerfectPanel support automation

PanelPilot connects to PerfectPanel through Admin API v2. One key, no plugin, and nothing on your panel changes.

How the PerfectPanel integration works

PanelPilot talks to your panel through the PerfectPanel Admin API v2. That is the only connection required: you paste an API key into the setup wizard and nothing on the panel itself is modified. No plugin is installed, no theme is edited, no database is touched, and your storefront keeps running exactly as it does today.

The API is used in two directions. Reading, to look up an order by ID, check its status, start count, current count and the provider behind it. Writing, to action a refill, a cancel or a speed-up once a request has been verified. Everything the automation does is something you could have done by hand in the panel admin — it just happens in about a second, at four in the morning, in the customer's language.

What gets automated

• Order status. "Where is my order?" is answered with the real start count, current count and remaining quantity pulled live from the panel.
• Refills. Verified against the actual order before anything is sent, so requests against completed or non-existent orders are declined politely.
• Cancels. Checked against delivery progress, then either processed or explained with the numbers that justify the answer.
• Speed-ups. Routed to the provider that supplied the order rather than answered with a guess about timing.
• Drop detection. A background sweep re-reads active orders on a schedule and warns the customer when a count falls.

Setting it up

1. In your PerfectPanel admin, generate an Admin API v2 key.
2. Paste it into the PanelPilot connection screen. The wizard immediately runs a live read against your panel and shows you the result, so a wrong key fails in the first ten seconds rather than silently at 3 a.m.
3. Connect the channel your customers actually use — a Telegram bot token, or a WhatsApp QR scan.
4. Set your confidence threshold and choose which intents may auto-reply. Starting with order status only, then widening once you trust it, is the setup most owners are happiest with.

Most panels are answering their first automated ticket within five minutes.

Why the API matters more than the storefront

Panel platforms compete on their storefront, but the storefront is the part that is already solved. What separates a panel that keeps resellers from one that loses them is what happens after the order is placed — and that is entirely an API story. Because PerfectPanel exposes order state, provider attribution and refill and cancel actions through Admin API v2, support can be automated against it properly rather than faked with canned replies. If you are still choosing a platform, that API surface is the thing worth comparing.

If you are not on PerfectPanel

PerfectPanel is the platform PanelPilot integrates with today. If you run a different panel and it exposes comparable order lookup and refill or cancel endpoints, tell us what you are on — the integration layer is deliberately narrow and adding a platform is mostly a question of how complete its API is.