SMM panel support software features

Everything PanelPilot does once it is connected to your panel — what it automates, what it verifies first, and what it deliberately leaves to you.

AI ticket classification for SMM panels

Every incoming message is read by a language model that decides what the customer actually wants, not which keywords they happened to use. The four intents that fill a panel queue — refill, cancel, speed-up and order status — are separated from general questions, and the order ID is extracted from the message even when it arrives buried in a sentence, in a different language, or with a typo.

Each decision carries a confidence score. Below your threshold, nothing is sent: the request lands in the review queue on your dashboard instead. That single behaviour is what makes automation safe to leave running overnight.

Verified refills

A refill request is only actioned after the order is looked up on your panel and confirmed to exist, to belong to that customer, and to be in a state where a refill is legitimate. Requests against completed, cancelled or unknown orders are refused politely rather than passed through — which closes the most common way panels lose margin to refill abuse.

Cancel logic

Cancels are the requests most likely to cost you money if handled carelessly. PanelPilot checks how far the order has progressed before deciding: an untouched order can be cancelled cleanly, a partially delivered one is explained to the customer with the actual numbers, and anything ambiguous is escalated instead of guessed.

Provider dispatch

On Growth and Pro, requests that need a supplier's involvement are forwarded to the right provider's Telegram group automatically, based on which provider fulfilled that specific order. Pro adds a backup group, so a request that fails to reach the first destination is re-sent rather than lost. You stop being the relay between your customer and your provider.

Continuous order tracking

Independently of tickets, a background sweep re-checks every active order on a schedule — three hours on Starter, ninety minutes on Growth, thirty minutes on Pro. When a count drops or an order is cancelled upstream, the customer is told before they notice and open a dispute. Tracking is free on every plan and never consumes ticket allowance.

Any language, natively

There are no translation templates to maintain. The model reads Arabic, English, Spanish, Hindi, Turkish and the rest in their own right, works out intent, and answers in the language the customer wrote in. For panels selling across time zones this removes both the night shift and the language barrier in one step.

Second-reply routing

When a customer replies to an automated answer, the follow-up is classified on its own terms: a frustrated escalation is routed to a human, a simple acknowledgement is closed out, and a repeated question gets a different answer rather than the same one again. This is the difference between automation that feels like a person and automation that feels like a wall.

Channel Auto-Poster

An optional add-on that watches your panel's catalogue and posts every change — new services, price movements, items back in stock — to your Telegram channel, formatted cleanly and around the clock. Review each post before it goes out, or let it publish on its own. $9 a month, free on Pro.

Review queue and human handoff

Everything the AI declined to answer sits in one place, with the original message, the order it matched, and the reason it stopped. Answering from the queue takes seconds and the reply goes out on the same channel the customer used. Automation that knows when to stop is the only kind worth running unattended.

Isolated workspaces

Your panel API key and bot tokens are scoped to your own workspace and used only to run your automation. They are never echoed into a customer message and never shared across accounts. All panel and messaging traffic goes over HTTPS.